If you enter the incorrect password more than 5 times in one day the system will lock you out for 1 minute. You will receive an error message indicating the following, “You have entered an invalid username or password, or your account is currently locked out.” Your account will automatically unlock after 1 minute. When the account unlocks after 1 minute, you can use the recovery link on the HAC login screen to recover your username or password.

The system will send you an email with a link that states:

“Dear Username, You are receiving this email because you requested to retrieve your Home Access Center login information. If you did not make this request, please contact your school district. To reset your password, click the link below:”

When you click on the link in the email you will be asked to answer one of your challenge questions. You must answer correctly to be able to change your password. If you still have trouble changing your password, please contact the Registrar at your student’s school for further assistance. Email addresses for each contact on the account must be unique in order for Forgot Password to work.

Cleveland ISD

Home Access Center

HAC FAQs

How do I create a HAC account?

Do I need a valid email address to create a HAC account?

Can I have more than one email on record if I have multiple email accounts?

I have more than one student in the district. Can I use one account to access all my students?

How do I change my password?

I forgot my password. What should I do?

I tried to retrieve my password using the 'Forgot My User Name or Password' link, but I never received the email.

How do I change my challenge questions?

My neighbor is listed as an emergency contact on my student's record. Will they be able to see my student's information in HAC?

How do I change the language of my HAC account?

What should I do if I see incorrect student information in HAC?

I need additional assistance. Who can help me?